Last updated: 14 September 2026

This notice explains how SATU Innovative Co., Ltd. (“SATU”, “we”, “us”) collects and uses personal data through this website, and the rights you have under Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

Who we are

SATU Innovative Co., Ltd. is the data controller for personal data collected through this website.

Address: 34/279 Vibhavadi-Rangsit 47, Sanambin, Don Mueang, Bangkok 10210, Thailand
Telephone: +66 62 469 4617
Email for privacy matters: info@satu-innovative.com

We are not required to appoint a Data Protection Officer under Section 41 of the PDPA, as our core activities do not involve large-scale monitoring or the processing of sensitive personal data. Privacy enquiries are handled at the address above.

What we collect

The only personal data this website collects from you is what you choose to type into our enquiry form:

Your name (required)
Your email address (required)
Your message (required)

When you submit the form we also record, alongside your message, the page you were on when you sent it, which language version of the site you used, and the date and time of submission. We do not record your IP address or any browser fingerprint with your enquiry.

We do not ask for, and ask that you do not send us, sensitive personal data as defined in Section 26 of the PDPA — such as health, religious, racial, biometric or criminal-record information.

This website does not use analytics software, advertising pixels, or behavioural tracking of any kind. We do not build profiles of visitors, and we do not sell or rent personal data to anyone.

Why we use it, and our lawful basis

We use the details you submit solely to read your enquiry, reply to it, and carry on the resulting business conversation. Our lawful basis is your consent, given when you tick the consent box and submit the form (PDPA Section 19). Where an enquiry leads to a quotation or contract, we continue to process the data on the basis of the steps taken at your request prior to entering into a contract (PDPA Section 24(3)).

We will not use your details for marketing unless you separately ask us to.

How long we keep it

Enquiries are retained for 24 months from your last contact with us, after which both the mailbox copy and the record held on this website are deleted. Where an enquiry becomes a quotation, order or contract, the related records are kept for as long as required by Thai accounting and tax law.

How it is stored and who can see it

Your enquiry is handled in two places:

Email. The form sends your message to a SATU company mailbox, where it is read only by the SATU staff who need to respond to it.
A private record on this website. A copy is also saved in the website’s own database, so that an enquiry is not lost if an email fails to arrive. These records are private: they are never published, never appear in site search or on any public page, are not exposed through the website’s public data interface, and can be opened only by a logged-in SATU administrator.

Both copies are covered by the retention period above, and a request to erase your data is applied to both.

Service providers

Running this website means a small number of technical providers may receive your IP address and basic request information. They act as our processors and are not permitted to use the data for their own purposes:

Cloudflare, Inc. — provides the Turnstile anti-spam check on our enquiry form, which distinguishes human visitors from automated abuse.
Google LLC — serves the web fonts used in our page design.
Automattic, Inc. — provides the image delivery network and avatar service used by our site software.

These providers are located outside Thailand, so using this website involves a transfer of your IP address abroad. Each operates under its own published data protection commitments and standard contractual protections, as permitted by Sections 28 and 29 of the PDPA.

We may also disclose personal data where we are required to do so by Thai law, court order, or a lawful request from a competent authority.

Cookies

This website sets no cookies on your device when you simply browse it. A single functional cookie (pll_language) is set only if you actively switch between the English, Thai and Vietnamese versions of the site, so that your language choice is remembered. It contains no identifier and is not used for tracking.

Security

This website is served over encrypted HTTPS connections, and administrative access is restricted to authorised SATU personnel. Enquiry records held on the website are stored as private entries that only a logged-in administrator can open. No method of transmission over the internet is completely secure, but we take reasonable measures appropriate to the sensitivity of the data we hold.

Your rights

Under the PDPA you have the right to:

Access your personal data and obtain a copy of it (Section 30)
Receive it in a portable form, or have it transmitted to another controller (Section 31)
Object to our processing of it (Section 32)
Have it erased, destroyed or anonymised (Section 33)
Restrict our use of it (Section 34)
Have inaccurate or incomplete data corrected (Section 35)
Withdraw your consent at any time, without affecting processing already carried out (Section 19)

To exercise any of these, email info@satu-innovative.com. We will respond within 30 days as required by Section 30 of the PDPA. There is no charge for a reasonable request.

If you believe we have not handled your personal data lawfully, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Ministry of Digital Economy and Society, Bangkok.

Children

This website is aimed at industrial and commercial organisations and is not directed at children. We do not knowingly collect personal data from anyone under 20 years of age without the consent of a parent or guardian as required by Section 20 of the PDPA.

Changes to this notice

We may update this notice as our website or the law changes. The date at the top shows when it was last revised, and the current version always appears on this page.